Privacy Policy

Introduction & Scope

TrueLuck Casino is committed to safeguarding your privacy. We collect personal data from our users when they interact with our website. This policy applies to all data collection methods, including our website, emails, and any other communication channels.

Types of Data Collected

We may collect various types of data, including:

• Personal Data: Information that identifies you, such as your name, email address, date of birth, and payment information.
• Technical Data: Information collected through your device and browsing behaviour, including IP address, browser type, and operating system.
• Optional Fields: Other information you may provide at your discretion, such as feedback, preferences, and marketing consents.

Purposes & Legal Basis

Your data is processed for various purposes:

• Performance of a Contract: To fulfil our obligations in providing gambling services.
• Legitimate Interest: To improve our services and enhance user experience.
• Consent: For marketing communications if you agree to receive them.

Retention Periods

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including complying with legal obligations. Typically, this period may extend up to five years following your last interaction with us.

Third-Party Disclosures

We may share your information with third parties, including:

• Analytics Providers: To understand user behaviour and improve our services.
• Payment Processors: To securely process your transactions.
• Service Providers: To assist in our operations, such as hosting and customer support.

Security Measures

TrueLuck Casino implements robust security measures to protect your information, including:

• Encryption: To safeguard sensitive information during transmission.
• Access Controls: Limiting access to data to only authorised personnel.
• Audits: Regular reviews of our security protocols to ensure compliance.

User Rights & Requests

You have several rights concerning your personal data, including:

• The right to access your data.
• The right to request rectification of inaccurate data.
• The right to request erasure under certain conditions.
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing.

International Transfers

Your personal data may be transferred outside of your home country. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or adequacy decisions, are in place to protect your information during international transfers.

Contact for Privacy Queries

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected].